In our shop, under every product, you can see an "Expected dispatch date". When you make a purchase, you will also receive this information in the "Order Confirmation" email.

Please note that these times are just an estimation. We begin to process your order the moment your payment has been received and processed, so the date is subject to change.

Small products are expected to be shipped to you within 2 working days. Large products that are available in our main warehouse should be on their way to you within 3 working days.

If a product is transported from a different warehouse than our local one, 7 additional working days for shipping should be added.

As soon as your order is shipped, you will receive a "Dispatch Information" email with the tracking details. From that moment, you'll be able to check the order status on your own.

Shipping is free within Germany mainland (up to the curb). The German islands are exception - additional delivery costs may apply to these areas. Please contact our customer service for more information.

The furniture you have ordered will be delivered to the curbside, as close to your door as the lorry can get. Deliveries to the German islands, traffic-free zones and roads that are not suitable for trucks can unfortunately not be made.

We offer an additional, chargeable delivery service: the ordered product (except for whirlpools) can be carried into the room of your choice, but must be accessible via normal stairs (for products that weigh more than 60 kg, the customer must also help with carrying it). Since this additional service has to be planned with external partners, the delivery time can be extended by 1 to 2 weeks under certain circumstances. Any liability for any damage caused by the carrier is rejected. Please contact our customer service at +49 221 677899-27 or by email at [email protected] to check whether this service is available for your address. Note that the additional delivery option cannot be added after the product has been dispatched.

Your furniture will be delivered to the curb or as close to your door as the lorry can get, but will not be carried into your home. If you would like your furniture to be delivered into your home or garden, this can be arranged for an additional charge - current cost can be found in article page. Please select this option in the purchase process or contact customer service about the need of the additional service at +49 221 677899-27 or [email protected]. This option cannot be added after the product has been already dispatched.

Upon request, the carrier can take the packaging of the delivered product with them. This service is free. Please make a note of this in the “Comments” field when placing your order.

Yes, you can book a “home delivery + assembly” option. The price is calculated based on the duration of the assembly. The exact price can be found at the bottom of the product page, in the “Services” section. Whirlpools, bathroom cabinets, electrical installations and waterbed filling services are excluded from assembly service. Since this additional service has to be planned with external partners, the delivery period can be extended by 1 to 2 weeks. Please contact our customer service at +49 221 677899-27 or by email at [email protected] to check whether this service is available for your address. Also note that the additional delivery services cannot be added after the product has been dispatched. Any liability for any damage caused by the carrier is rejected.

We offer express shipping for products that are in our local warehouse. This additional option costs can be found in article page. Please contact our customer service by phone +49 221 677899-27 or email [email protected] to find out whether express delivery is possible.

Our shop is currently present in 16 countries. We're able to offer our furniture in the UK, Switzerland, Germany, France, Spain and many others. If you would like to have your products delivered to a specific country please make a purchase on that local website.

To see all the countries we deliver to, please go here.

When you place an order, you can choose a delivery date of your choice for a one-off fee (excluding Saturdays). If it is not possible from our side to deliver the product on the desired day, you will get your money back for this service. Delivery can take place no earlier than 8 days after receipt of payment. Another delivery option that can be booked is the “later delivery date”. This means that you will not receive your product before the specified date. Our carrier will call you prior to delivery to make an appointment. However, we cannot book a specific date and time slot. A "later delivery" service is free of charge for you.

Depending on availability your order may be split into several shipments. Depending on the products' weights and dimensions, individual items may also be delivered by separate shipping companies.

Please check the "Dispatch Information" email to make sure that all items have been sent at the same time.

If all items have been dispatched, you can check the tracking details - the tracking number can be found in the "Dispatch Information" email.

You have 4 options you can use to shop at Beliani: online, email, phone or Facebook chat.

To buy online, go to beliani.de

Add all your selected products to the basket. To see the selected products, click on the basket option visible in the popup or on the upper right corner of the page. To finalize your purchase, go to the checkout.

Sign in, with the following options:

• to an existing account
• Sign in with Google
• Sign in with Facebook
• Sign in with PayPal

If you are a new user, you can create an account or buy as a Guest.

You will then be asked to provide your billing and shipping address. We will also need to get your phone number so our Customer Service or carriers can contact you if needed.

In the next step, you need to specify the payment method (to learn more about available options, click here: https://www.beliani.de/content/bezahlung, your required delivery methods and services (to learn more about available options, click here: https://www.beliani.de/content/lieferung).

Please confirm that you agree to our Terms & Conditions and specify if you would like to receive our special offers to your inbox. You can then place your order.

Another option is to place your order by phone at +49 221 677899-27. Please prepare a list of products you would like to purchase, your billing and shipping address. Our customer service team will lead you through the rest of the process.

You can also write us at [email protected]. Please list the products you would like to purchase, your billing and shipping address (please include your phone number so our Customer Service or carriers can contact you if needed).

It's also possible to place an order at https://www.facebook.com/beliani.de. Use the messenger to send us your order details. Please prepare a list of products you would like to purchase, your billing and shipping address. Our customer service team will lead you through the rest of the process.

You can find all the information about previous and ongoing orders in "My Order" section: https://www.beliani.de/person_orders

There, you can find all the information about your orders and the invoices after clicking "Show more" for the status "Order sent". You can find the invoice to download next to your billing and shipping address.

In our shop, under every product, you can see an "Expected dispatch date". When you make a purchase, you will also receive this information in the "Order Confirmation" email.

Please note that these times are just an estimation. We begin to process your order the moment your payment has been received and processed, so the date is subject to change.

Small products are expected to be shipped to you within 2 working days.

Large products that are available in our main warehouse should be on their way to you within 3 working days. If a larger product has to be transported from a different warehouse than our main local magazine, you can expect it to be shipped within 7 working days.

As soon as your order is shipped you will get a "Dispatch Information" email with the tracking details. From that moment you'll be able to check the order status yourself.

If you wish to change your order before it is shipped, please go here: https://www.beliani.de/person_orders/ and click "Show more" by the corresponding order number. There, click "Change the address" button and make changes. You should receive a notification e-mail confirming the change.

However, once an item has been shipped, we are not able to process the change. You need to reject the package when the courier attempts the delivery. Your refund will be issued the moment we can confirm the pickup refusal in the tracking information.

There are two ways to cancel an order.

If your order has not yet been prepared for shipment, you can cancel it at: https://www.beliani.de/person_orders/. It can be also done from the customer's profile level ("My order" tab). This page is only visible to logged in customers. After selecting your order, you will find the "Cancel Order" option at the bottom of the page. The deletion of the order will be confirmed by e-mail along with information about the date of return of your funds. As soon as an item has been shipped, we can unfortunately no longer cancel the order. In such a case, you must refuse to accept the package when you attempt to deliver. Your refund will be given the moment we can confirm the collection refusal in the tracking information.

Another option for cancellation is a direct contact with our customer service by phone +49 221 677899-27 or by email [email protected].

As soon as your order is shipped you will get a "Dispatch Information" email with the tracking details. From that moment you'll be able to check the order status yourself.

You can also find all the information about previous and ongoing orders in your customer interface: https://www.beliani.de/person_orders/

In our shop, under every product, you can see an "Expected dispatch date". When you make a purchase, you will also receive this information in the "Order Confirmation" email.

Please note that this information is only an estimate. We will start processing your order only after payment has been received and processed. The final delivery date can therefore change.

Small products are expected to be shipped to you within 2 working days.

Large products that are available in our main warehouse should be on their way to you within 3 working days. If a larger product has to be transported from a different warehouse than our main local magazine, you can expect it to be shipped within 7 working days.

However, if you choose additional services such as "home delivery" or "assembly", the delivery times mentioned above might be extended by 7 days.

As soon as your order is shipped you will get a "Dispatch Information" email with the tracking details. From that moment you'll be able to check the order status on your own.

You can update your e-mail address, delivery information and password here: https://www.beliani.de/cabinet or by contacting our Customer service team at: +49 221 677899-27 or E-Mail [email protected]

To learn more about our privacy policy, please go to: https://www.beliani.de/content/datenschutz

You can find our full terms and conditions here: https://www.beliani.de/content/agb

If you want to delete your customer account, please submit your request by reaching out to [email protected]. Your personal data will be removed from our system within up to 30 days.

Please note that we can delete your account only if:

• All orders are closed,
• There is no delivery in process,
• You do not have any open amounts due.

What if I have any orders still being processed?

To close the account all orders must be closed, there may be no shipment in process, or open amounts due. To solve any of those issues, please contact Customer Service.

What if I want to change my personal data for the account?

There is no need to remove the account if you wish to change any of the personal data in your account. Billing and shipping address may be changed in My Details section, available for logged-in users.

You can choose from several most popular and safest payment options in the market, such as:

• Prepayment (by bank transfer)
• Credit card
• BitPay
• PayPal
• Apple Pay
• Amazon Pay
• Instant bank transfer
• Payment in installments via Santander Bank
• Purchase on account Klarna

To learn more about our payment options, please go to: https://www.beliani.de/content/bezahlung

We're currently working on implementing this service into our offer, however it's not yet available.

Add your product(s) to the cart. After you've added your desired product/s to the basket, go to checkout and enter the voucher code at the third step of the checkout process. Click "Use voucher" and the promotion will be applied automatically within seconds.

If you're shown the following message at the checkout:

"Option not available.

Unfortunately this option is not available. Please choose a different payment method."

It means that you didn't pass Klarna's soft check. This is a standard procedure done by an algorithm that scores you within seconds and determines whether you are eligible to pay with Klarna at this time or not.

If you require further assistance, please contact Klarna’s Customer Service via Live Chat by logging into the Klarna app/account or call Klarna on +49 221 669 501 10 between Mon-Sat from 9AM to 6PM.

Check how to increase your chance of being accepted for payment with Klarna here.

Please contact our customer service team directly: +49 221 677899-27 or [email protected]. Our team will make the required changes to your order for you. To speed up the process, please have your order number ready.

To learn more about this payment option go to: Klarna Customer Service.

To learn more about this payment option go to: https://www.santander.de/content/pdf/informationen/scb_factoring_products_faq.pdf

If your payment does not go through, please make sure that:

• There is no technical issue with the payment provider you're trying to use
• You have sufficient funds to make the purchase
• Your personal details (name, billing address, country) match the details on your card
• You've entered the correct CVC code
• Your card has not expired
• You're not using an anonymous proxy to access the Internet.

If the payment can not be made, you should contact your bank or payment provider for more information about why your payment was rejected. Problems with instalment payments - Klarna: Why can't I use the Klarna payment option?

You can subscribe to our newsletter to receive the latest offers, discounts and inspiration by scrolling down to the middle of our main page, filling out your email address and clicking "Subscribe". You will have to confirm your subscription by clicking "Confirm" in the email received from us.

Unfortunatelly, we're not able change any elements of the design of our products. However, majority of our products is available in multiple colours and/or fabric versions.

Our standard warranty period is 24 months.

When placing the order, we give you the possibility to get an extended warranty of 36 additional months. This service protects you favourably from unpredictable repair costs. In the case that during the warranty a material or fabrication defect occurs, we repair or replace your product for free.

The warranty does not apply to a standard wear and tear and any damage caused by the incorrect usage of the product.

In order to offer our customers the most competitive prices, we've decided to keep our business strictly online. It allows us to avoid the cost of maintaining expensive showrooms and offer out products at such attractive prices.

Select the product you like and add it to the card. 5-year warranty period can be selected in the second step of the purchase process. This service protects you favourably from unpredictable repair costs. In the case that during the warranty a material or fabrication defect occurs, we repair or replace your product for free.

The warranty does not apply to standard wear and tear and any damage caused by the incorrect usage of the product.

Our standard warranty period is 24 months.

If you want to make sure that your product is currently available in stock, please check the "Availability" / "Available from" section placed on each product page.

We strive to offer the best quality of our products. However, our furniture is recommended only for private use and might not be suitable for commercial use.

The return of the purchased goods is free of charge for you in mainland Germany for up to 14 days from the delivery date. If you want to return the goods within 15 to 365 days, you have to cover the shipping costs. Please note that the goods must always be deposited on the curbside in their original packaging and ready for return transport. Returns from islands are always at your own expense.

You can return items up to 365 days, with some exceptions applied.

Up to 14 days from the delivery date, you can return ordered items for free (with exceptions listed next). We will offer a free return and issue a full refund in the same method as your original payment. The exception for free return up to 14 days includes orders with original packaging missing, and orders of bathtubs, whirlpools, hot tubs, as well as custom-made products. In all of these cases, a customer bears transportation costs.

After 14 days, a customer needs to cover the return cost. Your refund will be issued in the form of a voucher to be used at beliani.de within 365 days. After 14 days, returns of bathtubs, whirlpools, hot tubs, custom-made products and installed or used products will not be accepted. Please note that returned items must be securely repacked in the original packaging.

Please also note that some wall screens, wall murals and pinboards are excluded from the right to return (for more details, please refer directly to the product page).

Please contact our customer support:+49 221 677899-27 or [email protected].

To speed up the process, please have your order number ready.

Please provide the article numbers (printed on each carton) of the boxes you have received. If possible, please provide pictures of the received items and the boxes these came in. Please also keep the original boxes until the case is solved.

Alternatively, you can lodge a complaint through your account. Simply log in, navigate to the "My Orders" section, and select the relevant order. At the bottom of the page, click on "Report a Problem" and follow the instructions.

Please contact our customer support:+49 221 677899-27 or [email protected].

To speed up the process, we will ask you for your order number, so please have it ready.

Please provide the signed Proof of Delivery (POD) (with the "damaged" note in it), article numbers (printed on each carton) of the boxes you have received. You also need to provide pictures of the received items and the boxes these came in. Please also keep the original boxes until the case is solved.

Alternatively, you can lodge a complaint through your account. Simply log in, navigate to the "My Orders" section, and select the relevant order. At the bottom of the page, click on "Report a Problem" and follow the instructions.

Please contact our customer support:+49 221 677899-27 or [email protected].

To speed up the process, please have your order number ready.

If you have received all boxes, but a piece of the product is missing, please use the product manual (if available) to describe the element that is missing.

Please provide the article numbers (printed on each carton) of the boxes you have received. It is best if you provide pictures of the received boxes and the elements you do have.

Alternatively, you can lodge a complaint through your account. Simply log in, navigate to the "My Orders" section, and select the relevant order. At the bottom of the page, click on "Report a Problem" and follow the instructions.

Please note that depending on the availability, your order may be split into several shipments. Please check the "Dispatch Information" email to make sure that all items have been sent.

If all items have been dispatched, you can check the tracking details - tracking number can be found in the "Dispatch Information" email.

If you need more support, please contact our customer support: +49 221 677899-27 or E-Mail [email protected].

To speed up the process, please have your order number ready.

More details:

If you have received all boxes, but a piece of the product is missing, please use the product manual (if available) to describe the element that is missing.

If you are missing a full box, please provide the article numbers (printed on each carton) of the boxes you have received. It is best if you provide pictures of the received boxes.

Alternatively, you can lodge a complaint through your account. Simply log in, navigate to the "My Orders" section, and select the relevant order. At the bottom of the page, click on "Report a Problem" and follow the instructions.

Our goal is to make this service as easy and uncomplicated as can be. To make sure that it goes smoothly, please follow these few simple steps:

Please contact our customer support: +49 221 677899-27 or [email protected], make sure you are able to provide your order number.

It'll be extremely helpful if you provide the reason for your return, so we can improve our offer for our customers.

More details:

• wrong item
• damaged item
• incomplete item
• incomplete order

We offer free returns for up to 14 days in mainland Germany and issue a full refund that will be transferred using the payment method selected when the order was placed. Returns from islands are at your own expense. If you want to return the goods after more than 14 days, you have to cover the costs of the return. Your refund will be issued in the form of a voucher that can be used at www.beliani.de within 365 days. Please note that the returned goods must always be deposited on the curb in their original packaging and ready for return transport.

From the moment you have received the confirmation from our Customer Service Agent about the refund approval, it should not take longer than 3-7 days.